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Patient and Family Engagement (PFE)

Why We Want to Improve Patient and Family Engagement

Studies suggest that patients and families who feel part of the care team tend to be happier with their care and ultimately have better medical results. They are more likely to comply with their treatment and prevention plans, less likely to engage in unhealthy behaviors and they have fewer Emergency Department visits and hospitalizations.

Additionally, according the Agency for Healthcare Research and Quality, when patients and families are involved, hospitals and healthcare systems have an opportunity to improve quality and reduce medical errors, healthcare-associated infections and readmissions.

Improving patient safety and quality of care requires a redesign of relationships in healthcare and a greater emphasis on patient and family engagement.

Success Within New Jersey Hospitals

Through the NJHIIN Patient and Family Engagement Collaborative webinar series, hospitals and health systems focus on education, maximizing diversity in both the patient and family-centered care work, and the makeup of their patient and family advisory councils (PFACs). It has been well documented that diverse PFACs support organizational improvement that delivers high-quality, culturally-appropriate healthcare to current and future patient populations and address any disparities in healthcare and health outcomes.

Our Goals Moving Ahead

By September 2018, each participating NJHIIN hospital will improve their performance in five PFE metrics:

  1. Creating a planning checklist for scheduled admission.
  2. Implementing shift change huddles/bedside reporting with patients and families.
  3. Identifying a PFE leader or function area to exist in the hospital.
  4. Creating a PFE committee or adding a PFE representative on hospital committee.
  5. Including patients and families on hospital governing and/or leadership board.


NJHIIN Webinars