Health Research & Educational Trust of New Jersey (HRET)
Research
Ongoing Projects
Patient Race, Ethnicity and Primary Language Data Collection
Training Tools & Educational Resources
Web-based Interactive Training | Instructional DVD | Train-the-Trainer Manual
Reference Toolkit for Registrars | Language Identification Guide | Brochure & Order Form for Educational Tools Web-based Interactive Training This is an easy-to-use online tool designed to provide ongoing training for registration staff on standardized protocols for collecting race, ethnicity and primary language data during patient registration. The course includes two main components: the main training course which includes the entire training curriculum with associated assessments and the administrative support component which is designed for patient access managers and admissions supervisors and allows them to register staff and run activity reports to track their progress.
The course content has been purposely developed in a generic format to allow for use by healthcare facilities in other states. It includes six learning lessons covering standardized guidelines and processes for data collection and takes approximately one hour to complete. The training covers the following topics:
- Lesson 1 – Background and use of data
- Lesson 2 – Data quality issues and previous studies
- Lesson 3 – HRET’s guidelines for collecting data on patient characteristics
- Lesson 4 – Steps on how to collect patient race and ethnicity data
- Lesson 5 – Handling unique and complex situations
- Lesson 6 – Steps on how to collect patient primary language data
The course administrative component allows supervisors to register and edit user information; track staff’s course status and progress and run customized reports; and generate activity reports at any time including daily, monthly and yearly reports.
For more details about the Web course, how to subscribe or to enter the course, please click on the respective links below.
Brochure and Order Form for Web-based Training (.pdf file size 537KB, 3 pgs.)
http://hret-datacollection.com/Top of PageInstructional DVD This 15-minute training video is intended to provide an ongoing training tool for hospital registration personnel. This video, hosted by nationally recognized expert Dr. Bruce Seigel, provides an overview of the standardized guidelines and protocols for collecting patient race and ethnicity data and uses actual patient interviews to illustrate how to conduct patient interviews, ask race and ethnicity questions, use the reference tools and resources and handle difficult situations in an effective and time-efficient manner.
The instructional video was developed to address the need for a training resource that allows hospitals to train their staff on an ongoing basis and address the issues related to high staff turnover. It can be included in the new staff orientation program or used as a refresher training course for current employees.
Top of PageTrain-the-Trainer Manual This manual was designed for hospital education units and access managers to train admission staff and registrars on the importance of collecting patient race and ethnicity data and the best ways to collect this information during patient registration. The manual includes information on:
The importance of collecting accurate and reliable patient race and ethnicity data, and the identified barriers and needs associated with collecting this information;
Studies on quality issues regarding collected patient race and ethnicity data and the identified barriers in asking questions during patient registration;
Recommended protocols and procedures for collecting this data;
Categories used for collecting patient race and ethnicity data in New Jersey.;
Guidelines on how to ask questions regarding the patients’ ethnic and racial background and tools and resources to assist patients in self-identifying their appropriate categories;
Answers to questions and concerns patients may have about the rationale for collecting these data and the privacy of their information;
Best ways to handle unique and complex situations; and,
All staff and patient resources presented in the
Reference Toolkit for Registrars.
Top of PageReference Toolkit for Registrars This toolkit was designed as a reference tool to guide registrars in applying the standardized data collection protocols. This toolkit includes the resources that registrars need during patient interviews, including:
A Patient Interview Script with step-by-step directions on how to collect race and ethnicity information from patients during the registration process.
Definitions of Hispanic Origin and Race Categories with category definitions as provided by the U.S. Census Bureau.
Quick Reference Tools: Additional Hispanic Origin and Race Responses with possible patient responses not included in the state’s approved list along with their recommended categories.
Frequently Asked Questions with additional information regarding the importance of collecting race and ethnicity data, current flaws in data collection practices and how to handle complex situations.
A Patient Card with a list of all Hispanic origin and race categories and information on the reasons and legal mandate for collecting data. It is a visual tool for patients who are unsure or need assistance with identifying their race and ethnicity or have questions or concerns. The card is provided in 14 languages.
Patient Primary Language Interview Script which provides recommendations on collecting primary language information from patients.
Top of PageLanguage Identification GuideThis guide was designed to help diverse patients identify their primary language and includes “I Speak…” phrases translated to 47 different languages.
Click Here for a downloadable copy
Top of PageBrochure and Order Form for Educational Tools (.pdf file size 485KB, 3 pgs.)
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