NJHA Publications and Resources

Effective Communication in Healthcare: Interpreter/Translation Services for Limited English Proficiency Populations in New Jersey

This publication, developed by the New Jersey Hospital Association Interpreter/ Translation Services Task Force, is a report of the task force's review and proposed policy recommendations on a number of interpreter services issues. As part of a legislative mandate and under regulatory requirements, hospitals were charged with ensuring that the deaf, hard of hearing and persons with limited English proficiency have access to programs and services. Ensuring such access requires effective communication. In turn, hospitals recognize that effective communication is critical to providing high quality, safe healthcare.

This resource guide is also available in print. For a print copy, or for more information about the contents of this guide, please contact NJHA's Health Planning Department at 609-275-4020.

Table of Contents

• Acknowledgements (.pdf file size 126KB, 2 pgs.)
  
  
• Introduction (.pdf file size 297KB, 3 pgs.)
  
  
• Ethics (.pdf file size 183KB, 2 pgs.)
  
  
• Demographics (.pdf file size 201KB, 2 pgs.)
  
  
• Laws, Regulations, Standards and Guidelines (.pdf file size 541, 6 pgs.)
  
  
• Reimbursement (.pdf file size 263KB, 3 pgs.)
  
  
• Training and Education (.pdf file size 806KB, 7 pgs.)
  
  
• Operational Issues (.pdf file size525KB, 6 pgs.)
  Selection of Interpreters
  Signage
  Translation of Resources
  Technology
  
  
• Model Local Programs by State (.pdf file size1,030KB, 10 pgs.)
  
  
• Task Force Recommendations (.pdf file size153KB, 2 pgs.)
  
  
• Resource Directory (.pdf file size 244KB, 3 pgs.)
  
  
• Assessment Tool (.pdf file size 1,348KB, 10 pgs.)
  
  
• Glossary (.pdf file size 88KB, 1 pg.)
  
  
• Frequently Asked Questions (.pdf file size 187KB, 2 pgs.)
  
  
• Appendices (Select appendices are available online. Others may be coming soon, pending approval.)
  • Appendix A: National Standards for Culturally and Linguistically Appropriate Services in Healthcare (.pdf file size 289KB, 3 pgs.)
    
    
  • Appendix B: Language Access in Healthcare Principles (.pdf file size 528KB, 6 pgs.)
    
    
  • Appendix C: Hospital Patients' Bill of Rights (pdf file size 228KB, 3pgs.)
    
    
  • Appendix I: Sample Questions for Patient Satisfaction Survey (.pdf file size 68KB, 2 pgs.)
    
    
  • Appendix J: County Information Regarding LEP Populations (.pdf file size 728KB, 5 pgs.)

For more information on HRET's Healthcare Interpreter Training Program for Bilingual Hospital Staff, click here.

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